What methods of payment do you accept?
We accept Mastercard, Visa, Discover, American Express and PayPal. You can also send us a money order or a check in the mail, at the checkout options use the "Print and mail" option this allows you to send us your order via the US postal service.

Do I have to pay sales tax?
If you are in Pennsylvania, you must pay 6% sales tax. If you are not in Pennsylvania, then there is no tax.

Can I place my order by telephone, instead of on the website?
Yes. Just shop on our site and when you are ready to place your order you can contact our Sales Department at 877-872-5780 or 484-546-0029. 

How long does it take?
In-stock orders placed after 12:00PM EST will be processed the following business day. Weekend and holiday orders will be processed on the next business day. Please visit the shipping page for more information.  If the products are not in stock we will ship immediately when they are available.  Prescription orders will have to be made up and will range in delivery time.

How long does it take for prescription orders?
It normally takes about 7-14 days to ship our standard prescription glasses orders.  Many orders we will ship within 3-5 business days, depending on how busy our lab is and the type of glasses ordered.  Lenses with coatings on them normally will take longer because they are sent out to get the coatings applied.

What is the deadline for Express shipments?
Your need send your order to us before 2:00PM Eastern time.

Do you ship to addresses outside the USA?
Yes. Please note that VS Eyewear is not responsible for any duties, taxes or broker fees that may be charged to your shipment. The fees are the responsibility of the customer. We prefer to ship via USPS because of the cost and the lower custom charges.  USPS offers tracking numbers, but unfortunately they do not update tracking status and at times their deliveries are very unreliable.  For any higher value order or if you need more exact shipping times or prefer tracking you must ship via USPS Express mail or via UPS.

What if my question is not answered in this FAQ?
Please send us your question via E-mail. We will answer your question, and probably add it here to our FAQ

What Shipping Methods do you use?

Shipping Methods: We offer USPS or UPS and ship both domestically and internationally.  Please read each shipping option to see what is best for you.

Domestic Customers:

USPS Priority mail:  This is a mid level shipping method with very fast shipping time of 2-3 days and normal pricing. You can get any item shipped for a cost starting at $6.95 at 1lb. Prices raise as weight increases. 

UPS: This is our preferred shipping service with highly different pricing and shipping times. We can ship any UPS method to anywhere in the country.  UPS is normally more expensive than USPS especially going to residential addresses.  UPS is much more reliable with claims and tracking, but normally quite a bit more expensive than the post office.

For our mutual protection we should insure items at their real value.  It will allow us to put a claim in at the actual item price.

International Customers:

First Class Mail International:  This should only be used for low value shipments.  It is the least expensive and least reliable method of shipping.  Prices will range from $7.95 to $14.95.  You do receive a tracking number, but packages are not updated so you can not track the packages.  We have packages that make it to customers in one week and some take up to approximately 8 weeks.  This is not the norm, but it can and does happen.  We also cannot control the time the package takes to go through customs clearance.  VS Eyewear doesn't know and is not responsible for any customs, duties and taxes once if leaves our facility.  

USPS Priority Mail® International: This is a mid level shipping at reasonable prices.  Normally packages weighing under one pound will ship from $24.95 to $29.75.  Canada is normally in the $21.75 price range.  Priority offers tracking numbers, but the post office doesn't update tracking information, so you can not tell accurate shipping times.  We have packages make it to customers in one week and some take up to about 6 weeks.  This is not the norm, but it can and does happen.  We also cannot control the time the package takes to go through customs clearance.  VS Eyewear doesn't know and is not responsible for any customs, duties and taxes once if leaves our facility.  

Express Mail® International: This is our preferred international shipping method.  It offers high level shipping services with fast shipping. Shipping via Express mail is normally only a few dollars more than shipping via Priority mail, but offers tracking numbers that are updated and can be tracked.  We cannot control the time the package takes to go through customs clearance.  VS Eyewear doesn't know and is not responsible for any customs, duties and taxes once if leaves our facility.

For our mutual protection we should insure items at their real value.  It will allow us to put a claim in at the actual item price.

Shipping Information:

Minimum and General Policies
All prices are quoted in U.S. dollars and F.O.B. is Bangor, Pa. Shipping  and handling charges will be added to the total invoice. Pricing and availability are subject to change without notice. VS Eyewear, Inc. assumes no liability because of typographical errors and reserves the right to cancel any orders. Every effort has been made to ensure the accuracy of information listed and VS Eyewear is not responsible for any errors contained therein. Our hours of business are 9:00 A.M. to 5:00 P.M. in the Eastern Standard Time zone.

Shipping Methods: We offer USPS or UPS and ship both domestically and internationally.  Please read each shipping option to see what is best for you.

Domestic Customers:

USPS Priority mail:  This is a mid level shipping method with very fast shipping time of 2-3 days and normal pricing. You can get any item shipped for a cost starting at $6.95 at 1lb. Prices raise as weight increases. 

UPS: This is our preferred shipping service with highly different pricing and shipping times. We can ship any UPS method to anywhere in the country.  UPS is normally more expensive than USPS especially going to residential addresses.  UPS is much more reliable with claims and tracking, but normally quite a bit more expensive than the post office.

For our mutual protection we should insure items at their real value.  It will allow us to put a claim in at the actual item price.

International Customers:

First Class Mail International:  This should only be used for low value shipments.  It is the least expensive and least reliable method of shipping.  Prices will range from $7.95 to $16.95.  You do receive a tracking number, but packages are not updated so you can not track the packages.  We have packages that make it to customers in one week and some take up to approximately 8 weeks.  This is not the norm, but it can and does happen.  We also cannot control the time the package takes to go through customs clearance.  VS Eyewear doesn't know and is not responsible for any customs, duties and taxes once if leaves our facility. 

USPS Priority Mail® International: This is a mid level shipping at reasonable prices.  Normally packages weighing under one pound will ship from $24.95 to $29.75.  Canada is normally in the $21.75 price range.  Priority offers tracking numbers, but the post office doesn't update tracking information, so you can not tell accurate shipping times.  We have packages make it to customers in one week and some take up to about 6 weeks.  This is not the norm, but it can and does happen.  We also cannot control the time the package takes to go through customs clearance.  VS Eyewear doesn't know and is not responsible for any customs, duties and taxes once if leaves our facility.  

Express Mail® International: This is our preferred international shipping method.  It offers high level shipping services with fast shipping. Shipping via Express mail is normally only a few dollars more than shipping via Priority mail, but offers tracking numbers that are updated and can be tracked.  We cannot control the time the package takes to go through customs clearance.  VS Eyewear doesn't know and is not responsible for any customs, duties and taxes once if leaves our facility.

For our mutual protection we should insure items at their real value.  It will allow us to put a claim in at the actual item price.

Payment Policy:

Standard forms of payment are Visa, MasterCard, Discover and American Express credit cards and  PayPal. There is no surcharge for the use of credit cards and the customers account will be billed once the product is shipped. The only exception is prescription eyewear. Since each prescription is different, the customers credit card needs to be billed prior to beginning their order. Cashier checks, money orders, company checks and personal checks are also acceptable forms of payment. Contact our Sales Department for shipping costs for the prepaid orders at sales@vseyewear.com or 877-872-5780. The pre-payment should accompany the order form which should be sent to the following address:
VS Eyewear  26 Broadway   Bangor PA 18013.


Orders for stock merchandise will be released immediately on receipt of a cashier check or money order re-payments. If the merchandise is not in stock, the customers payment will be kept as an open credit and they will be notified when the merchandise is available. When payment is made by company and personal check, orders will be shipped only after funds are released from their financial institution. This could take up to 5 business days after receipt of the payment document. All checks returned unpaid will be subject to a $35.00 fee payable by Buyer. 

US Time in Transit Map

 

Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times. For service availability and to calculate the delivery time for a package shipped between a specific origin and destination worldwide,   Calculate Time & Cost.