Frequently Asked Questions

How long does an order take?
Most prescription orders generally take about two weeks to process before shipping. Depending on the options you chose, your order could process faster or slower.  The majority of our other products are in stock and will ship immediately, if they are not in stock they will ship within a few days A.R.O.

I ordered prescription glasses 2 days ago and I paid for 2 day delivery—why don’t I have my glasses yet?
Your glasses will be shipped when they are finished, but your shipping option does not affect the order's processing time. Most Prescription orders take about two weeks to be processed prior to shipping.

Will I get a case with my prescription glasses?
Yes, all of our prescription eyewear comes with a case and microfiber pouch.  We also ship the majority of our other glasses with the same accessories.

Which of your glasses are best for fishing?
Any of our wraparound style eyewear will work as well as our Fitovers and clip on glasses.  We highly recommend getting polarized brown lenses to cut down on the glare and allow you to see into the water.

How do I know my glasses are OSHA compliant?
If you need basic impact safety glasses for work in the United States, order prescription safety glasses that are marked as ANSI Z87 Approved to ensure that you are OSHA compliant  on a job site.  All of our Radiation Lead Glasses are CE approved.

I am going to go to my eye doctor soon for a new prescription. Should I do anything special before I go?
You can order a few of our frames to try on (they are fully returnable for a refund within 30 days), and bring in the one you like best to your optometrist so they can measure you with the frame on. You can also print out the order page for those glasses from our site and have your eye doctor write in your prescription and lens options on the sheet to make ordering easier at home. Before you go, we suggest checking online using an old prescription to ensure that your prescription works in the frames you’re trying on. If you find that your numbers aren’t available in the drop-down menus on our site, chances are your prescription won’t work in that frame. Conversely, if your old prescription fits, chances are that your new prescription will work in that frame.

What is PD, or pupil distance?
The pupil distance is the distance (measured in mm) between the center of your pupils when looking far away in the distance. All prescriptions require a pupil distance (PD) measurement. Your PD remains constant (does not change) and is usually on record at your eye doctor.  The average PD for an adult male is 65mm and female is 63mm. The PD may be noted as a (two-number) monocular measurement somewhere between 26mm - 36mm; the first number denotes the right eye. You may also have a distance and near PD, as your pupils are slightly closer when looking at a book or something else near your eyes

What is segment height? Do I need it?
Segment height is the distance from the bottom of a lens to the top of a bifocal. We recommend measuring segment height for progressive bifocals. It is optional for lined bifocals (FT-28 or FT-35) and it does not apply to single vision lenses.

Do I need segment height for a progressive bifocal? How do I measure it?
If you’re getting a progressive bifocal, we recommend ordering a few frames (without lenses) to try on and figure out which you like best (frames without lenses can be returned within 30 days for a full refund). Once you’ve decided which frame you like, you can measure your segment height by having someone measure from the bottom of the lens pocket to the center of your pupil while wearing the glasses and looking straight ahead. Segment height is measured in millimeters. Make sure to measure both eyes and give us the average between the two measurements for your segment height. Once it’s measured, you can return the frames and order the full progressive prescription glasses with your segment height. We can set segment height at a standard for progressives if you’d prefer; for many people, this works fine, but it is not ideal.

Do I need segment height for a lined bifocal (FT-28 or FT-35)?
In a lined bifocal, segment height is optional. If you’re getting a lined bifocal, you can measure segment height if you’d like, but it requires ordering the frame and trying it on before getting the lenses. Most people are fine with a standard segment height with a lined bifocal (FT-28 or FT-35); for standard segment height, you can leave the “Segment Height” field blank.

Why won’t my prescription work in this frame?
Wraparound frames and frames with large lenses have limits when it comes to prescription capabilities. Wraparounds can cause distortion for stronger prescriptions because of the curvature of the lens. Frames with larger lenses (including wraparounds) also have limits on what pupil distances will work in them. This has to do with the size of our lens blanks; we can only move your optical center so far from the center of an uncut lens while maintaining enough room to edge it to the shape of your frame. This is especially true for bifocal prescriptions.

Why is it that you can do my prescription in a wraparound but my eye doctor can’t?
Our facility is geared towards prescription safety eyewear and sunglasses. Because wraparounds are more popular (and more functional) than safety glasses with side shields, our facility makes a lot more wraparound prescriptions than the average eye doctor. We have special, state-of-the-art lens surfacing and edging equipment capable of creating prescriptions in frames that many labs are forced to avoid. We can often make prescriptions in wraparounds where other labs can’t because of the specialized nature of our facility and the experience of our team.

Why can I order a higher prescription wrap online, yet you tell me I’m not a candidate for a wrap because my prescription is too high?
Because of the complicated nature of prescription lenses in wraparound frames, there are many variables which work together to decide whether a prescription wrap will work for you. We are working on developing a new system online which will be more thorough in preventing you from ordering wraparound glasses if you are not a candidate for them, but until then our system only prevents those with very high prescriptions from ordering. Those who are on the cusp are the only ones who may be able to order even though a wrap won't work for them. Be advised that we do allow customers to cancel for a full refund if they order a frame that won't work for them and aren't interested in switching to one that will.

How do I keep dust and wind from getting around my lenses and into my eyes?
We sell prescription safety glasses with foam lining the lenses on the inside of the frame. Many of these glasses also allow you to remove the foam. Check out the Wiley X Climate Control series and Bobster Eyewear to find most of our eyewear with foam gaskets like this. You can also look at our prescription safety goggles.

Why are these glasses so cheap?
Most eye doctors and other optical labs do not have the equipment we have to do prescriptions in wraparounds and to make prescription safety eyewear with the variety that we do. Because of this, if you’re ordering prescription safety glasses or sunglasses with them, it’s considered a “special job” or “custom order”, and you pay for it. These labs have to outsource to a lab like ours (many outsource to us specifically), and you end up paying the markup from purchasing from a middle-man lab. We do almost all of our prescription eyewear in-house, allowing you to avoid these middle-man costs. Additionally, we do not include “remake fees” in price of your eyewear. Other labs offer a special warranty or “free” remake. The reality is that you’re paying up front for these “free” perks. We prefer to charge you the lowest price we can and instead offer discounts regularly to returning customers.

Why do you have dark lenses pictured on your website when the product has clear lenses?
Our prescription order page allows you to order your glasses with whatever type of lenses you choose. If you choose clear lenses instead of a dark lens, your glasses will come with clear lenses. Frames are generally pictured with dark lenses only if they're commonly ordered with dark lenses. Those that are generally ordered in clear are pictured with clear lenses, but all of our prescription eyewear is available with lens color options.

Can I add A/R or Anti-Fog coatings to my laser safety glasses?
No, because of the nature of these coatings prevents them from bonding to laser lens material.

Are your Laser Safety Glasses also impact resistant?
No. We recommend utilizing impact resistant goggles over your laser safety glasses.

How do I clean my laser safety glasses?
Clean with clear water, mild non-alkali/acidic soap/detergent and a soft, lint-free cloth.

How do disinfect my laser safety glasses?
Do not auto-clave. Disinfect by soaking in alcohol and rinse with water.

How do I know what filter to select?
Contact our sales department for help in determining the most suitable filter choice.

How do I know if my wavelength (λ) and optical density (OD) is correct?
Contact our sales department for help in determining the most suitable filter choice.

The filter I need is not listed on your website. Do you have more offerings? 
Absolutely, contact our sales department for a quotation.

Do you have additional frames or goggles available?   
Absolutely, contact our sales department for a quotation.

Do you make Laser Filters for microscopes?
Absolutely, contact our sales department for pricing and availability.